RETURNS - Under California law, it is illegal to return wines once sold, except for defective wines, which may be returned for credit or replacement within seven days of purchase. All returned wines must be approved.
AGED/OLDER WINES - We do our best to ensure proper temperature-controlled storage. However, we cannot be responsible for wines older than five years from the current vintage.
Refunds for returned products will be issued by SoCalws.com, contingent upon the returned item(s) being received in an undamaged state. All original shipping fees are explicitly non-refundable. A return processing fee of $15.00 per box will be assessed. Furthermore, a restocking fee, not exceeding 10% of the item's value, may be applied at the sole discretion of SoCalws.com. Engraved orders are considered final sale and are therefore ineligible for refunds upon return. Customers bear full responsibility for items damaged after delivery attempts if they are unavailable to sign for the package, or if damage occurs during the return transit to our facility under such circumstances. Please be advised that our "Package Protection" service does not extend to cover these specific scenarios.
Secured packing makes me placed another order with no hesitations
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Steven Davila
Great service without worry!
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Roger Pruette
Was a relief to know my shipping was protected and would be refunded or replaced if damaged.
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Robert Turman
overall a very disappointing experience, serious lack of communication and cooperation, should not have wasted extra money on shipping protection
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Abi Sanford
I am throughly happy with this company. I am thrilled. They really came through for me. Thank you! I didn't even have to use shipping protection.but, for the peace of mind; great idea.
